Shipping policy

Thank you for shopping with our store offering women’s blouses, swimwear, hats and scarves. Please review our shipping policy to understand processing, delivery, shipping fees and related cross‑border arrangements.

1. Order Processing Time

All orders require processing before dispatch. Standard processing time is 3‑7 business days, excluding weekends and public holidays. During sales, promotions or peak holiday seasons, processing may be extended. We will notify you if there is a significant delay. Order processing does not include shipping transit time.

2. Shipping & Delivery Time

We provide international cross‑border shipping to most countries and regions.

Standard Shipping: Estimated delivery 15‑30 business days
Expedited Shipping: Estimated delivery 7‑15 business days

Delivery times are estimated and not guaranteed. Delays may occur due to logistics congestion, customs inspection, weather conditions or force‑majeure events. We are not liable for delays caused by third‑party carriers or customs authorities.

3. Shipping Fees

Shipping cost is calculated at checkout based on destination country, package weight and selected shipping method.

Standard shipping rates will be displayed before you complete payment.
Promotional free‑shipping offers apply only to orders that meet the stated minimum‑order value.
Original shipping fees are non‑refundable unless the error originates from our store (wrong item, defective product, shipped‑out mistake).

4. Customs, Duties & Taxes

All international shipments may be subject to import duties, customs fees, VAT or local taxes imposed by your destination country. These charges are the buyer’s full responsibility. We have no control over customs assessments and cannot predict duty amounts. Please check your local import regulations prior to placing an order.

5. Shipping Address

Please double‑check your shipping address when placing an order. We cannot modify addresses once the parcel has been dispatched. If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the buyer will bear the reshipping cost.

6. Order Tracking

Once your order is shipped, we will send you a tracking number via store message. You may track your package on the carrier’s official website. Tracking information may take 2‑5 days to update after dispatch. If tracking shows no update for a long period, please contact our customer support.

7. Lost or Stolen Packages

Risk of loss and damage transfers to the buyer once the carrier receives the parcel. If tracking shows delivered but you have not received your package, please first check with local courier, neighbors or building management. Contact us promptly for assistance. We will investigate together with the logistics provider.

8. Undeliverable & Returned Parcels

Parcels returned to our warehouse for reasons including refusal of customs clearance, unclaimed package, wrong address, will require the buyer to pay for reshipping. If you choose not to reship, a partial refund may be issued minus original shipping cost and return handling fees.